What this covers
When you need a portal — for customers, partners, vendors, or members — the choice is usually "build something custom" or "buy something custom." Experience Cloud is a third option that often beats both: it sits on top of your existing Salesforce data, inherits your sharing model, and ships in weeks rather than quarters.
- Customer portals — case submission, knowledge base access, account self-service.
- Partner portals — deal registration, lead distribution, co-selling workflows.
- Member or vendor portals — for nonprofits, associations, and supply-chain teams.
- LWR sites for performance-sensitive, public-facing experiences.
- Custom Lightning components when the standard ones don't cut it.
- SSO and authentication — social login, SAML, OAuth.
How we typically engage
Experience Cloud projects are usually two phases: scope and IA in week one, build and content in weeks two through six. Branding and content are the parts that drag, so we scope them explicitly so they don't ambush the timeline.
What "done" usually looks like
- A portal users actually use, with measurable engagement.
- Sharing rules audited so external users see exactly what they should and nothing they shouldn't.
- A content-update workflow your team can run without me.